Return/Refund/Cancellations
Please contact the tasting room at 831-659-8100 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
RETURN POLICY
We will replace or refund you for any bottle of wine that is damaged, flawed or otherwise deemed to be unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@joullian.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 831-659-8100 for return instructions.
RETURN OF PACKAGE
If you are unable to sign for your wine package on any of the 3 delivery attempts, UPS will return your package back to the winery. You have the option to have the package held for pick up or reshipped for an additional shipping fee. Please contact us directly at 831-659-2800 for any questions or concerns regarding delivery.
REFUND OF PACKAGE
As federal law and the California Department of Alcoholic Beverage Control states, alcoholic beverages can only be returned or exchanged if the product is spoiled, deteriorated or contaminated.
REROUTES
Once your Wine Club Shipment, Online Store or Tasting Room Order has been processed and a change of address is required while in route, a one-time complimentary reroute will be honored. Please contact the Wine Club Department at 831-659-8100 directly. After the one-time complimentary reroute, a charge of $22.00 will be applied to the order for the reroute fee.
HOT & COLD WEATHER ADVISORY
During hot weather (95 degrees and above) and cold weather (32 degrees and below), there is a chance the wine will be damaged in transit. In the instance you would like wine to be shipped to an area affected by these conditions, we highly recommend selecting the Next Day Air shipping option. Joullian Vineyards is not liable for any packages damaged due to hot or cold weather.All orders will be processed as quickly as possible. Please allow 2 business days to process your order before shipping.
Orders placed after 12:00pm PST are processed the following business day.Delivery of the package depends on the distance from our winery and the day and time the order was received.
All orders are shipped Monday through Thursday and delivered Monday through Friday.
Orders are shipped through UPS Ground, unless expedited shipping is specified.
We do not offer International sales or shipping at this time.
UPS cannot deliver wine to P.O. boxes, so please provide a physical address where someone 21 or older can sign for the wine.
All packages containing alcohol must be signed for upon delivery by an adult (21 years of age or older). UPS will not leave such packages on the door step, even if the recipient has requested this.
UPS will attempt to deliver packages containing alcohol 3 times before sending it back to Joullian Vineyards. Joullian Vineyards is not responsible for additional shipping charges.
If a package returns, please contact the Wine Club Department at 831-659-8100. A re-shipping fee will be applied to all orders that are reshipped.
Once your order has been processed and a change of address is required while in route, a one-time complimentary reroute will be honored. For all future reroutes, after the one time complimentary reroute, a charge of $22.00 will be applied to the order.
AGE DISCLAIMER
Persons must be 21 years of age or older to shop on www.joullian.com or view our Online Store. By entering our website, you verify that you are legally able to consume alcohol and understand all the risks (health, legal and other) that may occur by doing so.
Wine will only be purchased and delivered to persons who are at least 21 years of age. By placing an order, you validate that you and the person who accepts delivery will be 21 years of age or older. When your wine is delivered, the person accepting delivery may be required to show identification.